SMART SOFT has more than 10 years of experience in software development and specializes in developing and publishing mobile applications, mobile games, and software for different platforms.

For any privacy-related questions or requests, please contact us at:

contact@smartsoftn.com Or smartsoftnabeul@gmail.com

This Privacy Policy explains how SMART SOFT collects, uses, stores, and protects personal information when you use our website, mobile applications, games, and other services.

1. Our Applications and Services

SMART SOFT develops and publishes applications and games for Android, iOS, Windows, and other supported platforms.

Our applications include, among others:

  • Ball Pool
  • Chess 3D
  • Scan QR
  • Wind
  • Flight Tracker
  • Bubble
  • Chess RU
  • Mahjong 3D
  • Radar Map
  • ...

Some of our applications are available through the Samsung Galaxy Store, Google Play, Apple App Store, Microsoft Store, and other application distribution platforms.

Our applications are developed with a focus on reliability, security, performance, and user experience.

2. Information We Collect

The information collected depends on the particular application and its functionality.

Some applications may operate without collecting personal information, while other applications may require limited technical or functional information to provide specific features.

Depending on the application, we may collect or process:

  • Device type and model
  • Operating system and operating system version
  • Application version
  • Language and regional settings
  • IP address, where applicable
  • Device identifiers or advertising identifiers, where permitted
  • Application usage information
  • Technical and diagnostic information
  • Crash and error reports
  • Game progress and application settings
  • Location information, where required by a specific application and permitted by the user
  • Information voluntarily provided by the user, such as an email address when contacting customer support

We only collect information that is reasonably necessary for the functionality of the relevant application or service.

3. Information You Provide

You may voluntarily provide information to us when you:

  • Contact our customer support
  • Send us an email
  • Submit information through our website
  • Report a technical problem
  • Request assistance
  • Use an application feature that requires information to be provided

Depending on the service, this information may include your name, email address, telephone number, or other information that you voluntarily provide.

Please do not provide sensitive personal information unless it is specifically necessary for the service.

4. Location Information

Certain applications may use location-related information when this is necessary to provide their functionality.

Depending on the application, this may include:

  • Country
  • Region
  • City
  • Approximate location
  • GPS location, where the user has granted the required permission

Location permissions can be managed through the settings of your device.

If an application does not require location information, we do not intentionally collect GPS location information through that application.

5. Advertising

Most of our applications do not contain advertisements.

However, certain applications may contain advertisements provided by third-party advertising partners.

When advertising is used, the relevant advertising provider may process certain technical information, such as device information, advertising identifiers, application activity, or approximate location, subject to applicable law and the user's device or privacy settings.

The advertising services used may vary depending on the particular application.

We do not use advertising in applications where advertising is not part of the application's functionality.

6. Analytics and Technical Services

Depending on the application, we may use third-party technical services to help us:

  • Monitor application performance
  • Detect and fix errors
  • Analyze application usage
  • Improve application functionality
  • Provide cloud or server infrastructure
  • Deliver application updates or configuration
  • Maintain application security

Depending on the application, these services may include services provided by companies such as Google, Google Firebase, Google Cloud, Unity, Meta/Facebook, OVHcloud, or other technical service providers.

Not every application uses all of these services.

The third-party services used by an application depend on the functionality and technical requirements of that particular application.

7. How We Use Information

Where personal information is collected, we may use it for purposes such as:

  • Providing application functionality
  • Operating and maintaining our applications
  • Improving application performance
  • Fixing bugs and technical problems
  • Providing customer support
  • Maintaining security
  • Preventing fraud or abuse
  • Understanding application performance
  • Improving user experience
  • Providing advertising where applicable
  • Measuring advertising performance where applicable
  • Managing purchases or subscriptions where applicable
  • Complying with applicable legal obligations

We aim to collect and use only information that is reasonably necessary for these purposes.

8. In-App Purchases

Some of our applications may offer paid features, subscriptions, premium content, or in-app purchases.

Where applicable, purchases are processed through the relevant application store or payment provider, such as Google Play, Apple App Store, Samsung Galaxy Store, Microsoft Store, or another payment service.

SMART SOFT does not normally receive or store complete credit card or bank card information.

The relevant payment provider processes payment information according to its own privacy policy and terms.

We may receive limited transaction information necessary to confirm the purchase and provide the purchased feature or content.

9. Images, Photos, and Videos

Some of our applications may provide features that allow users to access, upload, scan, process, or share images, photographs, or videos.

When such functionality is available, the relevant content may be processed only as necessary to provide the requested application functionality.

For example, an application may require access to the camera or photo library to allow a user to scan a QR code, select an image, or use another application feature.

Camera, photo, video, microphone, location, and other permissions are requested only when required by the functionality of the relevant application.

Users can manage these permissions through their device settings.

10. QR and Camera Applications

Some SMART SOFT applications, such as our QR-related applications, may request access to the device camera.

Camera access is used to provide functionality such as scanning QR codes or other supported content.

Camera information is not collected for unrelated purposes.

If an application provides an option to select an image from the device, the application may request access to the user's photos or media library for that specific functionality.

11. Data Sharing

We may share limited information with service providers that help us operate our applications and services.

These providers may provide:

  • Cloud hosting
  • Technical infrastructure
  • Analytics
  • Crash reporting
  • Advertising services, where applicable
  • Payment processing
  • Application distribution
  • Security services
  • Customer support

We do not sell users' personal information.

We may also disclose information where required by applicable law, court order, lawful governmental request, or where reasonably necessary to protect the rights, security, property, or users of SMART SOFT.

12. Third-Party Services

Some applications may use third-party services.

Examples may include:

  • Google services
  • Google Firebase
  • Google Cloud
  • Meta/Facebook services
  • Unity services
  • OVHcloud services
  • Application stores and payment providers
  • Other services required by a particular application

Each application may use a different combination of third-party services.

Third-party providers may process technical or other information according to their own privacy policies and applicable laws.

We encourage users to review the privacy policies of relevant third-party services when applicable.

13. Data Security

Security and reliability are important principles in the development of our applications.

SMART SOFT uses reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Our applications are developed and published through established software and application distribution platforms, including Google Play, Apple App Store, Microsoft Store, Samsung Galaxy Store, and other platforms where applicable.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

14. Children's Privacy

Our applications are not intended to encourage children to provide unnecessary personal information.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

Some of our applications may be suitable for a general audience and may be used by minors.

Where an application is directed to children or may reasonably be used by children, we take appropriate measures required by applicable law.

We will review the request and take appropriate action in accordance with applicable law.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing our services
  • Maintaining application functionality
  • Providing customer support
  • Maintaining security
  • Preventing fraud or abuse
  • Resolving disputes
  • Complying with legal obligations

When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

16. International Data Processing

Some of our service providers may process information in countries other than Tunisia or the country where the user is located.

Where required by applicable law, we take reasonable measures to ensure that international transfers of personal information are subject to appropriate safeguards.

17. Your Privacy Rights

Depending on your country of residence and applicable law, you may have rights concerning your personal information.

These rights may include:

  • The right to request access to your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to request restriction of processing
  • The right to object to certain processing
  • The right to withdraw consent where applicable
  • The right to request information about how your data is processed
  • The right to lodge a complaint with the competent data protection authority

We may request reasonable information to verify your identity before processing certain requests.

18. European Economic Area and United Kingdom Users

If applicable data protection legislation, including the General Data Protection Regulation (GDPR) or UK data protection legislation, applies to you, you may have additional rights concerning your personal information.

These rights may include access, rectification, deletion, restriction of processing, objection, data portability, and withdrawal of consent where applicable.

Where required, we will provide information concerning the purposes and legal basis of processing and the relevant recipients or categories of recipients.

You may also have the right to lodge a complaint with the competent data protection authority in your country.

19. Cookies

Our website may use cookies and similar technologies for purposes such as:

  • Website functionality
  • Security
  • Remembering preferences
  • Website analytics
  • Improving website performance

Where required by applicable law, we will request consent before using non-essential cookies.

You can also manage cookies through your browser settings.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our applications, services, technology, or applicable laws.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage users to review this Privacy Policy periodically.

21. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

SMART SOFT

Nabeul 8000, Tunisia

Email: contact@smartsoftn.com Or smartsoftnabeul@gmail.com